Terms & Conditions — Gransino Casino Canada

1. Agreement to Terms

By accessing or using Gransino Casino, you confirm that you are at least 19 years of age (or the legal gambling age in your province, whichever is higher), that you are legally permitted to participate in online gambling in your jurisdiction, and that you agree to these Terms and Conditions in full. If you do not agree, do not use this service.

2. Account Registration

Each player may hold only one account. Duplicate accounts are prohibited and will result in account suspension and forfeiture of any associated balances. You are responsible for providing accurate registration information and maintaining the security of your login credentials. We reserve the right to request identity verification at any time in accordance with our KYC obligations under our Curacao eGaming licence.

3. Deposits and Withdrawals

The minimum deposit is CAD $20. The minimum withdrawal is CAD $20. Withdrawal requests are processed within 2-24 hours subject to identity verification and bonus wagering compliance. We support Interac e-Transfer, PayPal, Visa, Mastercard, and major cryptocurrencies. Fees, if any, are disclosed at the point of transaction. We do not accept deposits from third parties — all payment methods must be in the account holder's own name.

4. Bonus Terms

The welcome bonus is a 100% deposit match up to CAD $200 on the first deposit, subject to a 35x wagering requirement on the bonus amount. Wagering must be completed within 30 days of bonus activation. Slots contribute 100% toward wagering; live casino games contribute 10%. No-deposit bonus offers, where available, carry their own separate terms published at the point of offer. We reserve the right to modify, suspend, or withdraw bonus offers at any time, with notice provided to affected players. Bonus abuse, including collusion, arbitrage, or multi-account exploitation, results in account suspension and balance forfeiture.

5. Game Fairness

All games are provided by licensed third-party software providers using certified random number generator (RNG) technology. RTP figures are as declared by the providers and verified by independent testing laboratories. We do not modify RNG outcomes or RTP settings. Game results are logged and audited. Complaints regarding game outcomes must be submitted in writing to our support team within 7 days of the disputed event.

6. Responsible Gaming

We provide deposit limits, session time limits, reality checks, cooling-off periods, and self-exclusion tools through the Account Dashboard. Self-exclusion requests are processed immediately. We do not send promotional material to self-excluded players. Players who self-exclude are linked to the national voluntary self-exclusion database where participation is active. We encourage players experiencing difficulty to contact the Responsible Gambling Council of Canada.

7. Privacy and Data

We collect and process personal data in accordance with our Privacy Policy. Player data is stored using AES-256 encryption. We do not sell personal data to third parties. Data is shared with licensed verification and payment providers only as required to deliver our service and meet regulatory obligations. You have the right to request access to, correction of, or deletion of your personal data by contacting our Data Protection Officer.

8. Account Suspension and Termination

We reserve the right to suspend or close any account that we reasonably believe is in breach of these Terms, is engaged in fraudulent activity, or poses a risk to the integrity of our platform. In cases of suspected fraud, funds may be withheld pending investigation. Players may close their own accounts at any time by contacting support. Upon legitimate account closure, remaining verified balances are returned within 10 business days via the original deposit method.

9. Intellectual Property

All content on this website — including logos, text, graphics, and software — is the property of Gransino Casino or its licensed content suppliers. Reproduction, distribution, or commercial use of any content without written permission is prohibited.

10. Limitation of Liability

Gransino Casino is provided on an "as is" basis. We do not guarantee uninterrupted service. We are not liable for losses arising from technical failures, connection issues, or events outside our reasonable control. Our total liability to any player for any single event shall not exceed the balance in that player's account at the time of the claim. Gambling involves risk — only wager what you can afford to lose.

11. Governing Law

These Terms are governed by the laws of Curacao. Any disputes not resolved through our internal complaints procedure shall be referred to binding arbitration under the Curacao Gaming Control Board's dispute resolution framework. We aim to resolve all complaints within 10 business days of receipt.

12. Amendments

We may update these Terms at any time. Continued use of Gransino Casino following notification of changes constitutes acceptance of the revised Terms. Material changes will be communicated via email to registered account holders at least 7 days before taking effect.

For questions about these Terms, contact us at [email protected] or via live chat 24/7.