Privacy Policy

1. Who We Are

Gransino Casino operates gransinocasino-canada.com and is responsible for the processing of your personal data in connection with our services. If you have questions about how we handle your data, contact our Data Protection Officer at [email protected].

2. Data We Collect

We collect the following categories of personal data:

• Identity data: Full name, date of birth, nationality, government-issued ID (for KYC verification)
• Contact data: Email address, phone number, residential address
• Financial data: Payment method details (processed via encrypted channels), transaction history
• Technical data: IP address, browser type, device fingerprint, session logs
• Usage data: Game history, betting activity, session duration, responsible gaming tool usage
• Communication data: Support ticket content, chat logs, email correspondence

3. How We Use Your Data

We use your personal data to:

• Create and manage your account and verify your identity
• Process deposits and withdrawals and prevent financial fraud
• Comply with anti-money laundering (AML) and know-your-customer (KYC) obligations under our Curacao eGaming licence
• Operate responsible gaming tools and detect problem gambling patterns
• Improve our platform through aggregated, anonymised usage analysis
• Send transactional emails (account confirmation, withdrawal notifications, security alerts)
• Send promotional emails where you have consented and not opted out

4. Legal Basis for Processing

We process your data on the following legal bases: (a) contract performance — processing necessary to deliver our service to you; (b) legal obligation — AML/KYC compliance requirements; (c) legitimate interests — fraud prevention, platform security, service improvement; (d) consent — for marketing communications, which you can withdraw at any time.

5. Data Security

All personal data is stored using AES-256 encryption at rest. All data in transit is protected by TLS 1.3. Access to personal data within our organisation is restricted to personnel with a legitimate operational need. We conduct regular security audits and penetration testing. In the event of a data breach affecting your rights, we will notify you within 72 hours of becoming aware of it.

6. Data Sharing

We do not sell your personal data to third parties. We share data only with: (a) payment processors and financial institutions necessary to handle your transactions; (b) identity verification and fraud prevention service providers; (c) game providers, solely to verify session integrity; (d) regulatory authorities as required by law. All third parties we share data with are contractually bound to process it only for the stated purpose and to maintain equivalent security standards.

7. Data Retention

We retain your account data for 5 years following account closure, as required by AML regulations. Transaction records are retained for 7 years. After the retention period expires, personal data is securely deleted or anonymised. You may request earlier deletion of data not subject to legal retention obligations by contacting our DPO.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of all personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of data not subject to legal retention obligations
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Restriction: Request that we limit processing while a dispute is resolved

To exercise any of these rights, email [email protected]. We respond within 30 days.

9. Cookies

We use strictly necessary cookies to operate our service (session management, security). We use analytics cookies (anonymised) to understand aggregate usage patterns. We do not use cross-site tracking cookies or sell cookie data. You can manage cookie preferences through your browser settings. Blocking strictly necessary cookies will prevent you from using account-protected features.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or our practices. Material changes will be communicated by email to registered account holders. Continued use of our service following notification constitutes acceptance of the updated policy. The current version is always available at this URL.